Most of our products are handmade and usually produced upon your order. The orders are sent, depending on the availability of materials and products, usually within 4-10 working days. We make every possible effort to have available materials for each of the products you see on the www.kypseliworkshop.gr store. But it might be impossible to execute an order or a part of it due to lack of materials or of force majeure (indicatively bad weather, strikes, etc.). In this case, we will contact you and will refund any charges related to the canceled order.
For Greece orders are shipped via ACS courier service. In Attica they are delivered within 1-2 business days and in the rest of the Country within 1-3 days of their shipment. Especially for inaccessible areas they are delivered within 2-5 days. A tracking number will be sent to you by e-mail for the follow-up of your order through the courier’s site.
For Europe* and the rest of the world orders are shipped via the national post office. Delivery to Europe is within 4-5 business days and for the rest of the world within 5-10 business days from the shipping date. A tracking number will be sent to you by mail for the follow-up of your order through the National Courier Site of your country.
If you choose the Cash On Delivery order method, you are obligated to accept your order otherwise it will be cancelled. If you refuse to accept your order more than twice we have the right to refuse to accept any orders from you in the future.
The recipient is the importer of record and must comply with all laws and regulations of the destination country.
Orders shipped outside of Europe may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can’t predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Our company is not responsible for any delays after shipment.
*Europe Countries are: Austria, Belgium, Bulgaria, France, Germany, Denmark, Estonia, United Kingdom, Ireland, Spain, Italy, Croatia, Lithuania, Latvia, Malta, Netherlands, Hungary, Poland, Potugal, Romania, Slovakia, Slovenia, Sweden, Czech Republic, Finland, Cyprus, Luxemburg, Iceland, Norway, Switzerland.
The rest of the countries are included in Rest of the World.
The shipping fees for Greece (via courrier service) is as follows:
⦁ Attica: 2,80 €
⦁ Rest of Greece: 4.50 €
In case of cash on delivery, the above fees are charged with an extra of € 3.00.
For orders over 100 €, shipping within Greece is free of charge.
The shipping fees for abroad (via national mail) is as follows:
⦁ Europe: 6,00 €
⦁ Rest of the world: 8.00 €
We are sure that you will absolutely enjoy the purchase of a handmade jewelry from Kypseli!
But in case you change your mind, you can return it in perfect condition, along with the documents, sales receipt and retail packaging that came with the product, within 14 days after receipt and with the right to refund your money. We will only charge you the costs incurred for returning the goods and the commission of financial institution through which the purchase was made.
In case of a return, the refund will be completed within 15 days from the receipt of the returned products.
When the carrier returns an undeliverable package to Kypseli, a full refund is issued for the items less the shipping fee. We are unable to re-ship orders that are returned as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order if the product is still available for purchase.
If you return a product that has been delivered abroad, you will be the exporter from the destination country. Title and risk of loss transfer to us upon receipt at our seat.